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FREQUENTLY ASKED QUESTIONS

Q1. Is it necessary to register on the website to shop?

Ans.  Although it is not necessary to register, we recommend you register once, so that you do not have to enter your details each time you log in this and this will take a few minutes. We will also keep you updated on the activities and promotions we run from time to time.

Q2. How do I create an account?

Ans. Follow the following steps: 1. Click on My Account. 2. Click on Create An Account. 3. Enter your Billing & Shipping address Details.

 

Q3. If I forget my ID and Password, what should I do?

Ans. For password recovery, please follow below mentioned steps: 1. Click on Log in 2. Click on Forgot your Password 3. Enter your Email Id & link to reset your password will be sent to your Email Id.

 

Q4. What payment options does Metro Living support?

Ans. We accept all Master, Visa cards through PayU Money. Net banking facility of all Major Banks in India. Cash on Delivery (COD)

 

Q5. How do I contact customer service?

Ans. You can contact our customer service at 0141-2730639. Timings: 10:00 am to 7:00 pm from Monday to Saturday.

 

Q6. Can I call place an order on phone?

Ans. Yes, you can place your order by calling us on 0141-2730639. Timings: 10:00 am to 7:00 pm.

 

Q7. What is your return policy?

Ans. We are confident you will be satisfied with your purchase. However, if for any reason, the product does not meet your expectations, please note the following terms applicable. You must return your purchase item within 7 days of delivery. The items must not have been used and should be in unsoiled condition, complete with all attached tags, the original packaging and the receipt. In case, you do not have the receipt, your merchandise can only be exchanged or better still, a Gift Voucher/ credit note can be issued to you. Please note that we will not make a refund for goods that have been damaged or washed. The refund policy is only applicable on those items that are purchased from Metro Living website. Courier the item with the return sticker provided inside.

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